Account
Getting help
What to send us so we can fix it on the first reply.
Open a ticket from Support. It is attached to your account, so we can see your setup without you having to describe it.
What helps
- When it happened, roughly, in your own timezone
- Which platforms were affected, and which were fine
- Live or a playlist, and which playlist
- What you saw, including anything the page told you
Never send us your stream key
We never need it and we will never ask for it. The same goes for your password and your overlay links.